{"id":1426,"date":"2022-02-14T17:51:18","date_gmt":"2022-02-14T17:51:18","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=1426"},"modified":"2024-07-15T09:03:23","modified_gmt":"2024-07-15T08:03:23","slug":"chatbot-hotel","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/fr\/chatbot-hotel\/","title":{"rendered":"5 avantages d&rsquo;un chatbot pour un h\u00f4tel"},"content":{"rendered":"\n<p>Le chatbot est une technologie qui a vu le jour gr\u00e2ce aux innovations de l\u2019intelligence artificielle. Aujourd\u2019hui, les <a href=\"https:\/\/botnation.ai\/fr\/\">bots conversationnels<\/a> sont de plus en plus utilis\u00e9s par de nombreuses entreprises&nbsp;et notamment dans l&rsquo;h\u00f4tellerie. Cela pr\u00e9sente beaucoup d\u2019avantages sur plusieurs plans et plus particuli\u00e8rement dans l\u2019am\u00e9lioration de l\u2019exp\u00e9rience utilisateur et de la relation client. Voici une liste, non exhaustive, des&nbsp;avantages qu\u2019un&nbsp;chatbot conf\u00e8re un \u00e0 site internet h\u00f4telier. <\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-hotel\/#1_Un_service_client_disponible_7_J7_et_24_h24\" >1. Un service client disponible 7\u00a0J\/7 et 24\u00a0h\/24<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-hotel\/#2_Assistance_personnalisee_tout_au_long_du_processus_de_reservation\" >2. Assistance personnalis\u00e9e tout au long du processus de r\u00e9servation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-hotel\/#3_Experience_client_satisfaisante_et_personnel_hotelier_libere\" >3. Exp\u00e9rience client satisfaisante et personnel h\u00f4telier lib\u00e9r\u00e9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-hotel\/#4_Un_programme_accessible_avec_tous_les_supports\" >4. Un programme accessible avec tous les supports<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-hotel\/#5_Un_outil_de_marketing_efficace\" >5. Un outil de marketing efficace<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"un-service-client-disponible-7-j-7-et-24-h-24\"><span class=\"ez-toc-section\" id=\"1_Un_service_client_disponible_7_J7_et_24_h24\"><\/span>1. Un service client disponible 7\u00a0J\/7 et 24\u00a0h\/24<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Un h\u00f4tel est un espace r\u00e9serv\u00e9 \u00e0 tout type de clients, ayant diff\u00e9rents besoins d&rsquo;h\u00e9bergement. Il peut s\u2019agir d\u2019un voyageur en transition, d\u2019un touriste en voyage, d\u2019un natif de la ville ou de quelqu\u2019un qui appelle pour une <strong>r\u00e9servation<\/strong> \u00e0 la derni\u00e8re minute. Cela peut se faire \u00e0 n&rsquo;importe quelle heure de la journ\u00e9e. Un\u00a0chatbot d\u2019h\u00f4tel, install\u00e9 sur le site internet de l&rsquo;h\u00f4tel en question, va pouvoir g\u00e9rer de fa\u00e7on quasi autonome la demande des clients, et ce, \u00e0 tout moment de la journ\u00e9e ou de la nuit, en lui fournissant les informations n\u00e9cessaires.\u00a0\u00a0<\/p>\n\n\n\n<p>Ainsi, \u00e0 n&rsquo;importe quelle heure et n&rsquo;importe quand, un chat bot est disponible pour fournir des&nbsp;r\u00e9ponses utiles&nbsp;aux&nbsp;pr\u00e9occupations des clients de l\u2019h\u00f4tel. Cela d\u00e9charge le personnel qui pourrait ne pas \u00eatre permanent ou \u00eatre occup\u00e9 \u00e0 servir un autre client. De plus, un <strong>chatbot<\/strong> internet au service d\u2019un&nbsp;h\u00f4tel, permet une augmentation significative des ventes en direct.<\/p>\n\n\n\n<p>Efficace, ce&nbsp;bot conversationnel r\u00e9pond rapidement \u00e0 chaque visiteur, client potentiel, de votre h\u00f4tel. Associez donc&nbsp;votre&nbsp;chatbot&nbsp;\u00e0 vos r\u00e9seaux sociaux&nbsp;(Facebook Messenger, WhatsApp, etc.),&nbsp;pour plus d\u2019interactions avec vos&nbsp;utilisateurs.<\/p>\n\n\n\n<p>Comme pour toute autre entreprise, mais plus particuli\u00e8rement dans l&rsquo;h\u00f4tellerie, un chatbot web est particuli\u00e8rement int\u00e9ressant pour pouvoir r\u00e9pondre \u00e0 chaque client et \u00e0 n&rsquo;importe quel moment de la journ\u00e9e.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"449\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/02\/service-hotel.jpg\" alt=\"service h\u00f4tel\" class=\"wp-image-1432\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/02\/service-hotel.jpg 800w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/02\/service-hotel-300x168.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/02\/service-hotel-768x431.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"assistance-personnalisee-tout-au-long-du-processus-de-reservation\"><span class=\"ez-toc-section\" id=\"2_Assistance_personnalisee_tout_au_long_du_processus_de_reservation\"><\/span>2. Assistance personnalis\u00e9e tout au long du processus de r\u00e9servation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Un <a href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-python\/\">chatbot peut \u00eatre programm\u00e9<\/a> de fa\u00e7on \u00e0 accompagner vos clients tout au long de leur processus de r\u00e9servation. Cela fait permet de faire aboutir les r\u00e9servations dans votre h\u00f4tel et r\u00e9duit donc le nombre de personnes qui (par manque de&nbsp;disponibilit\u00e9 de votre part), abandonnent le processus.&nbsp;<\/p>\n\n\n\n<p>Le&nbsp;chat bot&nbsp;s\u2019occupe en g\u00e9n\u00e9ral de&nbsp;d\u00e9livrer une r\u00e9ponse \u00e0 chaque question qui lui est pos\u00e9e par le <strong>client<\/strong>. Ce dernier re\u00e7oit donc des informations qui le motivent \u00e0&nbsp;solliciter les services de l\u2019h\u00f4tel.<\/p>\n\n\n\n<p>De plus, notez qu\u2019un chatbot est dispos\u00e9 \u00e0 r\u00e9pondre \u00e0 des clients venus du monde entier, les voyageurs notamment. Les chatbots des h\u00f4tels peuvent \u00eatre programm\u00e9s pour donner des\u00a0informations en plusieurs langues. C\u2019est un avantage ind\u00e9niable pour un h\u00f4tel, \u00e9tant donn\u00e9 que les clients viennent souvent des quatre coins du monde.\u00a0<\/p>\n\n\n\n<p>\u00c0 l&rsquo;inverse d&rsquo;un service client classique qui ne serait pas forc\u00e9ment comp\u00e9tent pour r\u00e9pondre aux clients en plusieurs langues, le chatbot en ligne le permet. Le client a alors la possibilit\u00e9 de converser dans la langue de son choix\u00a0avec le bot\u00a0et de trouver satisfaction. L\u2019utilisation des chatbots dans un h\u00f4tel permet donc de donner des r\u00e9ponses aux requ\u00eates des clients, peu importe leur pays de provenance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"experience-client-satisfaisante-et-personnel-hotelier-libere\"><span class=\"ez-toc-section\" id=\"3_Experience_client_satisfaisante_et_personnel_hotelier_libere\"><\/span>3. Exp\u00e9rience client satisfaisante et personnel h\u00f4telier lib\u00e9r\u00e9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Un<a href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-en-ligne\/\">&nbsp;chatbot en ligne<\/a> permet au client de passer un moment de&nbsp;conversation agr\u00e9able. Non&nbsp;seulement, ce bot r\u00e9pond 24&nbsp;h\/24 et 7&nbsp;jours\/7, mais&nbsp;il propose aussi une communication fluide et claire, fid\u00e9lisant la client\u00e8le. Ce site de programme de l&rsquo;h\u00f4tellerie facilite notamment les&nbsp;enregistrements et&nbsp;les&nbsp;d\u00e9parts des clients.&nbsp;<\/p>\n\n\n\n<p>Il existe, de ce fait, des applications programm\u00e9es en ce sens. Cela\u00a0diminue les files d\u2019attente \u00e0 la r\u00e9ception des h\u00f4tels qui disposent de cette technologie. Les chatbots sont donc tr\u00e8s b\u00e9n\u00e9fiques dans l\u2019am\u00e9lioration de l\u2019exp\u00e9rience utilisateur.<\/p>\n\n\n\n<p>D\u2019un autre c\u00f4t\u00e9, le&nbsp;personnel du service h\u00f4telier est alors plus libre dans l\u2019exercice de sa fonction.&nbsp;Les employ\u00e9s de l\u2019h\u00f4tel ne sont donc plus surcharg\u00e9s de travail.&nbsp;Le bot peut prendre en charge certaines t\u00e2ches au sein de l\u2019h\u00f4tel.&nbsp;<\/p>\n\n\n\n<p>Le personnel h\u00f4telier peut ainsi r\u00e9pondre efficacement aux clients qui viennent directement \u00e0 la r\u00e9ception ou qui d\u00e9sirent parler \u00e0 un&nbsp;agent via appel t\u00e9l\u00e9phonique. Certains h\u00f4tels disposent en plus d<strong>\u2019assistants<\/strong> vocaux. Cela compl\u00e8te leur arsenal de r\u00e9ponses \u00e0 leurs clients.<\/p>\n\n\n\n<p>Notez que ces derniers sont \u00e9galement compatibles \u00e0 un chatbot. En r\u00e9alit\u00e9, d\u2019autres outils peuvent \u00eatre int\u00e9gr\u00e9s aux bots selon le type de strat\u00e9gie marketing que vous souhaitez mettre en place dans votre entreprise pour faciliter la communication avec vos clients.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"un-programme-accessible-avec-tous-les-supports\"><span class=\"ez-toc-section\" id=\"4_Un_programme_accessible_avec_tous_les_supports\"><\/span>4. Un programme accessible avec tous les supports<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Quel que soit le support dont vous disposez, vous pouvez acc\u00e9der aux fonctionnalit\u00e9s des <strong>chatbots<\/strong> et profiter des avantages qui en d\u00e9coulent.\u00a0Ce bot est bien\u00a0fonctionnel sur un grand nombre de supports. Ainsi, un chatbot d\u2019h\u00f4tel est accessible sur desktop, sur mobile, sur\u00a0Smartphone ou sur tablette. Vous pouvez l\u2019associer \u00e0 vos r\u00e9seaux sociaux (Facebook Messenger, Twitter, WhatsApp&#8230;), \u00e0 votre site internet, etc.\u00a0<\/p>\n\n\n\n<p>En version plus avanc\u00e9e, un&nbsp;chatbot en ligne vous aide aussi \u00e0 satisfaire vos clients via des appels vocaux, gr\u00e2ce \u00e0 un <em>\u00ab\u2009voicebots\u2009\u00bb<\/em>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"un-outil-de-marketing-efficace\"><span class=\"ez-toc-section\" id=\"5_Un_outil_de_marketing_efficace\"><\/span>5. Un outil de marketing efficace<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La personnalisation des contacts avec les <a href=\"https:\/\/blog2.botnation.ai\/fr\/developpement-de-la-relation-client\/\">clients est aujourd&rsquo;hui clairement l&rsquo;un des leviers<\/a> les plus efficaces du marketing. Le fait de r\u00e9pondre rapidement \u00e0 un client, sans le faire attendre, en est clairement un autre.&nbsp;<\/p>\n\n\n\n<p>Le chatbot est un outil s&rsquo;incluant compl\u00e8tement dans ce besoin ou plut\u00f4t cette r\u00e9ponse marketing.&nbsp;<\/p>\n\n\n\n<p>Personnalisable et modulable \u00e0 souhait, permettant de r\u00e9pondre individuellement \u00e0 chaque client et \u00e0 n&rsquo;importe quel moment, il est un ind\u00e9niablement l&rsquo;un des outils marketing les plus efficaces de nos jours.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Le chatbot est une technologie qui a vu le jour gr\u00e2ce aux innovations de l\u2019intelligence artificielle. Aujourd\u2019hui, les bots conversationnels sont de plus en plus utilis\u00e9s par de nombreuses entreprises&nbsp;et &hellip; <\/p>\n","protected":false},"author":1,"featured_media":1430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-1426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 avantages d&#039;un chatbot pour un h\u00f4tel - Actualit\u00e9 Chatbot, IA Conversationnelle &amp; G\u00e9n\u00e9ration d&#039;Images IA<\/title>\n<meta name=\"description\" content=\"L&#039;utilisation des chatbots dans le secteur h\u00f4telier permet non seulement de r\u00e9pondre aux clients, mais pr\u00e9sente d&#039;autres avantages nombreux. 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