{"id":1168,"date":"2022-02-14T17:51:39","date_gmt":"2022-02-14T17:51:39","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=1168"},"modified":"2024-08-05T15:01:41","modified_gmt":"2024-08-05T14:01:41","slug":"faq-chatbot","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/","title":{"rendered":"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?"},"content":{"rendered":"\n<p>Le d\u00e9veloppement rapide du digital offre de nouvelles possibilit\u00e9s aux entreprises. Peu importe le secteur, il est n\u00e9cessaire d\u2019int\u00e9grer (dans votre strat\u00e9gie de marketing) les nouvelles technologies qui permettent de satisfaire les clients ou utilisateurs. Aujourd\u2019hui, il est tr\u00e8s difficile pour une entreprise de g\u00e9rer les clients et de leur offrir toutes les r\u00e9ponses avec un service client classique. Afin de donner des r\u00e9ponses aux nombreux clients, la <strong>FAQ<\/strong> est d\u2019une grande importance pour chaque utilisateur qui se pose des questions. \u00c0 cela s\u2019ajoutent <a href=\"https:\/\/botnation.ai\/fr\/\">les chatbots<\/a> qui permettent de donner rapidement des r\u00e9ponses. Qu\u2019est-ce qu\u2019un chatbot et une FAQ\u2009? Que devriez-vous adopter pour mettre en place une bonne strat\u00e9gie d&rsquo;entreprise\u2009?<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-faq-botnation\/\">Cr\u00e9ez votre chatbot FAQ en 5 minutes avec Botnation AI<\/a><\/strong><\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#Quest-ce_quun_chatbot%E2%80%89\" >Qu&rsquo;est-ce qu&rsquo;un chatbot\u2009?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#Quest-ce_quune_FAQ%E2%80%89\" >Qu\u2019est-ce qu\u2019une FAQ\u2009?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#Que_choisir_entre_une_FAQ_et_un_chatbot%E2%80%89\" >Que choisir entre une FAQ et un chatbot\u2009?&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"qu-est-ce-qu-un-chatbot\"><span class=\"ez-toc-section\" id=\"Quest-ce_quun_chatbot%E2%80%89\"><\/span>Qu&rsquo;est-ce qu&rsquo;un chatbot\u2009?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"569\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/man-showing-question-mark-wooden-cube.jpg\" alt=\"Questions et interrogations\" class=\"wp-image-1175\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/man-showing-question-mark-wooden-cube.jpg 1000w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/man-showing-question-mark-wooden-cube-300x171.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/man-showing-question-mark-wooden-cube-768x437.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n<p>Le terme chat bot vient en r\u00e9alit\u00e9 de l\u2019anglais chat qui signifie discuter et bot qui est l\u2019abr\u00e9viation de <strong>robot<\/strong>. C\u2019est tout simplement un robot con\u00e7u de mani\u00e8re \u00e0 pouvoir dialoguer naturellement afin de donner des r\u00e9ponses correctes \u00e0 l&rsquo;utilisateur. Le chatbot s\u2019appuie sur l\u2019<strong>intelligence artificielle<\/strong> et l&rsquo;automatisation des r\u00e9ponses. Cela lui permet d\u2019\u00e9changer avec un client ou un utilisateur presque comme un humain. Comprendre ce qu\u2019est un chatbot est important pour l\u2019utiliser efficacement.&nbsp;<\/p>\n\n\n\n<p>Le bot peut donner des r\u00e9ponses \u00e9crites en apportant une solution adapt\u00e9e pour chaque client. Le chatbot peut \u00e9galement faire office de standard ou conseiller technique disponible pour chaque <strong>utilisateur<\/strong>. Le chatbot peut r\u00e9pondre aux questions et demandes des clients sur un site internet. La qualit\u00e9 et la pr\u00e9cision des <strong>messages <\/strong>fournis sont am\u00e9lior\u00e9es avec l\u2019exp\u00e9rience et les donn\u00e9es enregistr\u00e9es. Le bot peut ainsi communiquer des r\u00e9ponses relatives aux questions basiques comme des tarifs ou sur un service sp\u00e9cifique.<\/p>\n\n\n\n<p>Au lieu de rechercher sur Google, l\u2019utilisateur \u00e9change directement avec l\u2019agent virtuel du site web qu\u2019est le chatbot. Le bot est un <strong>conseiller client<\/strong> assez efficace, car il est disponible 24&nbsp;h\/24 et 7 jours\/7 pour aider chaque prospect. Cela aurait \u00e9t\u00e9 impossible avec un service client physique qui ne serait pas pr\u00e9sent pour r\u00e9pondre \u00e0 toutes les demandes rapidement \u00e0 n&rsquo;importe quelle heure. Pour les demandes personnalis\u00e9es d\u2019un client, le chatbot peut simplement le rediriger vers le conseiller du service en question capable de lui trouver une solution.&nbsp;<\/p>\n\n\n\n<p>Un <a href=\"https:\/\/blog2.botnation.ai\/fr\/chatbot-entreprise\/\">chatbot pour entreprise<\/a> va de mani\u00e8re consid\u00e9rable aider l\u2019utilisateur, mais aussi all\u00e9ger le travail du service client. Celui-ci pourra se concentrer pour r\u00e9soudre les probl\u00e8mes et r\u00e9pondre aux demandes de chaque internaute.<\/p>\n\n\n\n<p>Tout ceci augmente le dynamisme du service client et rassure chacun des utilisateurs. Ils savent que s&rsquo;ils ont une question ou un probl\u00e8me, ils pourront le r\u00e9soudre assez vite, toujours selon sa complexit\u00e9.<\/p>\n\n\n\n<p>Une fois mis en service, le <strong>chatbot <\/strong>peut recueillir des donn\u00e9es utilisateurs qui sont importantes. Elles serviront \u00e0 d\u00e9finir de nouvelles strat\u00e9gies marketing, mais aussi \u00e0 am\u00e9liorer votre service client selon les besoins des <strong>clients<\/strong>. Un utilisateur satisfait est sans doute une bonne nouvelle pour votre entreprise.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"qu-est-ce-qu-une-faq\"><span class=\"ez-toc-section\" id=\"Quest-ce_quune_FAQ%E2%80%89\"><\/span>Qu\u2019est-ce qu\u2019une FAQ\u2009?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"562\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/businesswoman-hand-holding-faq-word-with-wooden-cube-block.jpg\" alt=\"FAQ\" class=\"wp-image-1173\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/businesswoman-hand-holding-faq-word-with-wooden-cube-block.jpg 1000w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/businesswoman-hand-holding-faq-word-with-wooden-cube-block-300x169.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/businesswoman-hand-holding-faq-word-with-wooden-cube-block-768x432.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n<p>Une FAQ est un espace qui apporte les r\u00e9ponses aux diff\u00e9rentes interrogations que se posent souvent les clients ou prospects.&nbsp;<\/p>\n\n\n\n<p>La <strong>foire aux questions<\/strong> dynamique se pr\u00e9sente comme une version am\u00e9lior\u00e9e de la FAQ statique. Elle poss\u00e8de une barre de recherche et trouve des r\u00e9ponses avec des mots-cl\u00e9s renseign\u00e9s par l&rsquo;utilisateur, un peu comme sur Google. La FAQ dynamique veut r\u00e9pondre assez rapidement aux questions des clients \u00e0 partir de son centre d\u2019aide. Ce dernier, en plus d\u2019\u00eatre tr\u00e8s fluide, offre \u00e0 l\u2019utilisateur un acc\u00e8s plus facile \u00e0 l\u2019<strong>information<\/strong> d\u00e9sir\u00e9e. Ainsi, il n\u2019est plus n\u00e9cessaire de faire d\u00e9filer toutes les questions avant de trouver les r\u00e9ponses qui vous int\u00e9ressent. Elles s&rsquo;afficheront directement en dessous du <a href=\"https:\/\/blog2.botnation.ai\/fr\/meilleurs-moteurs-de-recherche\/\">moteur de recherche<\/a> de la FAQ dynamique.&nbsp;<\/p>\n\n\n\n<p>L\u2019acc\u00e8s \u00e0 ces diff\u00e9rentes donn\u00e9es relatives \u00e0 un produit ou un service est facilit\u00e9 par un outil intuitif et un <strong>moteur de recherche<\/strong>. Pour un r\u00e9sultat encore plus int\u00e9ressant, il faut que la FAQ utilise le machine learning. Comme sur Google, le moteur de recherche va trouver lui-m\u00eame les r\u00e9ponses les plus demand\u00e9es et va les mettre en avant. L\u2019exp\u00e9rience client est ainsi am\u00e9lior\u00e9e et le niveau de <strong>satisfaction <\/strong>de chaque utilisateur augmente consid\u00e9rablement.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"que-choisir-entre-une-faq-et-un-chatbot\"><span class=\"ez-toc-section\" id=\"Que_choisir_entre_une_FAQ_et_un_chatbot%E2%80%89\"><\/span>Que choisir entre une FAQ et un chatbot\u2009?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"646\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/contact-us-question-customer-service-support-concept.jpg\" alt=\"contact\" class=\"wp-image-1171\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/contact-us-question-customer-service-support-concept.jpg 1000w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/contact-us-question-customer-service-support-concept-300x194.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/contact-us-question-customer-service-support-concept-768x496.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n<p>La FAQ comme le chatbot cherchent (tous deux) \u00e0 offrir un meilleur service client. Mais dans la pratique, ils sont diff\u00e9rents l\u2019un de l\u2019autre. Alors, faut-il utiliser une <strong>faq&nbsp;<\/strong>et un<strong> chatbot<\/strong> ? Pendant que certaines entreprises optent pour la FAQ, d\u2019autres pr\u00e9f\u00e8rent plut\u00f4t utiliser un chatbot. Il est vrai que la FAQ est souple et simple \u00e0 utiliser, mais \u00e0 la diff\u00e9rence du bot, elle ne peut pas <strong>discuter <\/strong>avec l&rsquo;utilisateur. Aussi, il n\u2019est pas \u00e9vident d\u2019avoir des r\u00e9ponses pour toutes les questions qui sont recherch\u00e9es. Les chatbots sont innovants et il est possible de les mettre en place sans ligne de code. <strong>Botnation <\/strong>est l\u2019une de ces plateformes vous permettant d\u2019avoir votre bot associ\u00e9 \u00e0 votre activit\u00e9.&nbsp;<\/p>\n\n\n\n<p>Pour plus d\u2019efficacit\u00e9, pourquoi ne pas associer le chatbot et la FAQ\u2009? Ce serait certainement la meilleure chose \u00e0 faire vu les avantages que chacun peut offrir aux clients ou utilisateurs. Le chatbot pourrait compl\u00e9ter la FAQ et apporter \u00e0 l\u2019utilisateur des r\u00e9ponses \u00e0 ses demandes. Ils sont tout simplement <strong>compl\u00e9mentaires<\/strong>. Par exemple, une fen\u00eatre de discussion avec le chatbot peut \u00eatre disponible sur la page de la FAQ. Le client pourra donc faire appel au chatbot si la FAQ n&rsquo;est pas assez pr\u00e9cise pour lui. Ainsi, le service client sera contact\u00e9 seulement en cas d&rsquo;une demande plus sp\u00e9cifique.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Le d\u00e9veloppement rapide du digital offre de nouvelles possibilit\u00e9s aux entreprises. Peu importe le secteur, il est n\u00e9cessaire d\u2019int\u00e9grer (dans votre strat\u00e9gie de marketing) les nouvelles technologies qui permettent de &hellip; <\/p>\n","protected":false},"author":1,"featured_media":1169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-1168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?<\/title>\n<meta name=\"description\" content=\"Les demandes des clients ont rendu n\u00e9cessaire l&#039;utilisation des FAQ et des chatbots. Quelle est la meilleure solution ?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?\" \/>\n<meta property=\"og:description\" content=\"Les demandes des clients ont rendu n\u00e9cessaire l&#039;utilisation des FAQ et des chatbots. Quelle est la meilleure solution ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Actualit\u00e9 Chatbot, IA Conversationnelle &amp; G\u00e9n\u00e9ration d&#039;Images IA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/botnationAI\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-14T17:51:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-05T14:01:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Amandine Carpentier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@l_love_y0u\" \/>\n<meta name=\"twitter:site\" content=\"@botnationai\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amandine Carpentier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/\"},\"author\":{\"name\":\"Amandine Carpentier\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#\\\/schema\\\/person\\\/2d617349293f41f91c76f9f8b01915da\"},\"headline\":\"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?\",\"datePublished\":\"2022-02-14T17:51:39+00:00\",\"dateModified\":\"2024-08-05T14:01:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/\"},\"wordCount\":1038,\"publisher\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog2.botnation.ai\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg\",\"articleSection\":[\"Chatbot\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/\",\"url\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/\",\"name\":\"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog2.botnation.ai\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg\",\"datePublished\":\"2022-02-14T17:51:39+00:00\",\"dateModified\":\"2024-08-05T14:01:41+00:00\",\"description\":\"Les demandes des clients ont rendu n\u00e9cessaire l'utilisation des FAQ et des chatbots. Quelle est la meilleure solution ?\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog2.botnation.ai\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/blog2.botnation.ai\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg\",\"width\":2560,\"height\":1585,\"caption\":\"FAQ et chatbot\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/faq-chatbot\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/\",\"name\":\"Botnation AI\",\"description\":\"Actualit\u00e9 Chatbot, IA Conversationnelle &amp; G\u00e9n\u00e9ration d&#039;Images IA\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#organization\",\"name\":\"Botnation AI\",\"url\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blog2.botnation.ai\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/botnation_ai_logo_mini-1.png\",\"contentUrl\":\"https:\\\/\\\/blog2.botnation.ai\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/botnation_ai_logo_mini-1.png\",\"width\":167,\"height\":35,\"caption\":\"Botnation AI\"},\"image\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/botnationAI\",\"https:\\\/\\\/x.com\\\/botnationai\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/botnation\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/fr\\\/#\\\/schema\\\/person\\\/2d617349293f41f91c76f9f8b01915da\",\"name\":\"Amandine Carpentier\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/55757775150a240578e93c3ee59e283e5a428f045968f7f01ca1e7698cd1042b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/55757775150a240578e93c3ee59e283e5a428f045968f7f01ca1e7698cd1042b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/55757775150a240578e93c3ee59e283e5a428f045968f7f01ca1e7698cd1042b?s=96&d=mm&r=g\",\"caption\":\"Amandine Carpentier\"},\"description\":\"Passionate about writing, my strong involvement in the marketing and technology sectors, especially chatbot and conversational marketing, allows me to write content on many subjects.\",\"sameAs\":[\"https:\\\/\\\/botnation.ai\\\/\",\"https:\\\/\\\/x.com\\\/l_love_y0u\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?","description":"Les demandes des clients ont rendu n\u00e9cessaire l'utilisation des FAQ et des chatbots. Quelle est la meilleure solution ?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?","og_description":"Les demandes des clients ont rendu n\u00e9cessaire l'utilisation des FAQ et des chatbots. Quelle est la meilleure solution ?","og_url":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/","og_site_name":"Actualit\u00e9 Chatbot, IA Conversationnelle &amp; G\u00e9n\u00e9ration d&#039;Images IA","article_publisher":"https:\/\/www.facebook.com\/botnationAI","article_published_time":"2022-02-14T17:51:39+00:00","article_modified_time":"2024-08-05T14:01:41+00:00","og_image":[{"width":2560,"height":1585,"url":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg","type":"image\/jpeg"}],"author":"Amandine Carpentier","twitter_card":"summary_large_image","twitter_creator":"@l_love_y0u","twitter_site":"@botnationai","twitter_misc":{"\u00c9crit par":"Amandine Carpentier","Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#article","isPartOf":{"@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/"},"author":{"name":"Amandine Carpentier","@id":"https:\/\/blog2.botnation.ai\/fr\/#\/schema\/person\/2d617349293f41f91c76f9f8b01915da"},"headline":"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?","datePublished":"2022-02-14T17:51:39+00:00","dateModified":"2024-08-05T14:01:41+00:00","mainEntityOfPage":{"@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/"},"wordCount":1038,"publisher":{"@id":"https:\/\/blog2.botnation.ai\/fr\/#organization"},"image":{"@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg","articleSection":["Chatbot"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/","url":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/","name":"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?","isPartOf":{"@id":"https:\/\/blog2.botnation.ai\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#primaryimage"},"image":{"@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg","datePublished":"2022-02-14T17:51:39+00:00","dateModified":"2024-08-05T14:01:41+00:00","description":"Les demandes des clients ont rendu n\u00e9cessaire l'utilisation des FAQ et des chatbots. Quelle est la meilleure solution ?","breadcrumb":{"@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#primaryimage","url":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg","contentUrl":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/problem-need-help-advice-concept-hand-hold-white-smartphone-with-digital-hologram-question-mark-sign-city-dark-blurred-background-faq-concept-image-find-answer-online-scaled.jpg","width":2560,"height":1585,"caption":"FAQ et chatbot"},{"@type":"BreadcrumbList","@id":"https:\/\/blog2.botnation.ai\/fr\/faq-chatbot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog2.botnation.ai\/fr\/"},{"@type":"ListItem","position":2,"name":"FAQ ou chatbot : lequel choisir pour une strat\u00e9gie efficace ?"}]},{"@type":"WebSite","@id":"https:\/\/blog2.botnation.ai\/fr\/#website","url":"https:\/\/blog2.botnation.ai\/fr\/","name":"Botnation AI","description":"Actualit\u00e9 Chatbot, IA Conversationnelle &amp; G\u00e9n\u00e9ration d&#039;Images IA","publisher":{"@id":"https:\/\/blog2.botnation.ai\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog2.botnation.ai\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/blog2.botnation.ai\/fr\/#organization","name":"Botnation AI","url":"https:\/\/blog2.botnation.ai\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog2.botnation.ai\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/botnation_ai_logo_mini-1.png","contentUrl":"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/01\/botnation_ai_logo_mini-1.png","width":167,"height":35,"caption":"Botnation AI"},"image":{"@id":"https:\/\/blog2.botnation.ai\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/botnationAI","https:\/\/x.com\/botnationai","https:\/\/www.linkedin.com\/company\/botnation"]},{"@type":"Person","@id":"https:\/\/blog2.botnation.ai\/fr\/#\/schema\/person\/2d617349293f41f91c76f9f8b01915da","name":"Amandine Carpentier","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/55757775150a240578e93c3ee59e283e5a428f045968f7f01ca1e7698cd1042b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/55757775150a240578e93c3ee59e283e5a428f045968f7f01ca1e7698cd1042b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/55757775150a240578e93c3ee59e283e5a428f045968f7f01ca1e7698cd1042b?s=96&d=mm&r=g","caption":"Amandine Carpentier"},"description":"Passionate about writing, my strong involvement in the marketing and technology sectors, especially chatbot and conversational marketing, allows me to write content on many subjects.","sameAs":["https:\/\/botnation.ai\/","https:\/\/x.com\/l_love_y0u"]}]}},"_links":{"self":[{"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/posts\/1168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/comments?post=1168"}],"version-history":[{"count":0,"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/posts\/1168\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/media\/1169"}],"wp:attachment":[{"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/media?parent=1168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/categories?post=1168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog2.botnation.ai\/fr\/wp-json\/wp\/v2\/tags?post=1168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}