{"id":3094,"date":"2022-05-07T07:35:04","date_gmt":"2022-05-07T06:35:04","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=3094"},"modified":"2022-05-07T07:35:04","modified_gmt":"2022-05-07T06:35:04","slug":"conversational-agent-online","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/","title":{"rendered":"Why use an online conversational agent?"},"content":{"rendered":"\n<p>Technological innovations have made it possible to create a robot to support companies in managing their customer relations. Equipped with an artificial intelligence, it helps them in the realization of certain tasks. Still called chatbot, the online conversational agent allows to have an interaction with its user. In addition to this function, he performs several other roles that enhance a company&#8217;s customer service. Find out why people use an online <a href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-bank\/\">conversational agent<\/a>.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#What_are_the_different_types_of_chatbots\" >What are the different types of chatbots?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#The_basic_chatbot\" >The basic chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#The_chatbot_with_artificial_intelligence\" >The chatbot with artificial intelligence<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#What_are_the_reasons_for_using_a_conversational_agent\" >What are the reasons for using a conversational agent?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#Optimizing_customer_service\" >Optimizing customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#Increase_the_companys_sales\" >Increase the company&#8217;s sales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#Cover_multiple_communication_channels\" >Cover multiple communication channels<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#Harmonize_the_customer_relationship_as_well_as_possible\" >Harmonize the customer relationship as well as possible<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#Save_money\" >Save money<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-online\/#Ideally_present_the_companys_services\" >Ideally present the company&#8217;s services<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_different_types_of_chatbots\"><\/span>What are the different types of chatbots?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The online <a href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-open-source\/\">conversational agent<\/a> is a program set up to hold conversations with a customer. This will allow to make visible and to<strong>optimize the returns<\/strong> of a company. <strong>Botnation<\/strong> is one of the structures you can contact to create your online <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-definition\/\">chatbot<\/a>. To this end, there are several types to choose from, depending on the goals sought.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_basic_chatbot\"><\/span>The basic chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>It is a <a href=\"https:\/\/blog2.botnation.ai\/en\/agent-conversational-intelligent\/\">conversation agent<\/a> that works through <strong>textual interaction<\/strong>. This bot is operational without the implementation of artificial intelligence in its system. This one, on the contrary, was designed with controls. That is, the questions are predefined and follow a certain order. By programming natural responses, the conversation is more fluid with the user. Thus, the company&#8217;s customer service is relieved of its tasks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_chatbot_with_artificial_intelligence\"><\/span>The chatbot with artificial intelligence<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This bot is designed with state-of-the-art technology. That&#8217;s why <strong>artificial intelligence<\/strong> is integrated into its system. Thus, the <a href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-2\/\">conversational agent<\/a> that <strong>Botnation<\/strong> proposes has the ability to better understand and make concise analyses. From these will come answers that will seem much more natural. These chatbots are able to answer customers&#8217; questions like a physical person from the company.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/IA.jpg\" alt=\"Artificial intelligence\" class=\"wp-image-2831\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/IA.jpg 800w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/IA-300x150.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/IA-768x384.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>In addition, this agent builds on its previous conversations to enrich each new dialogue. From then on, it becomes fluid and dynamic in the eyes of the customers. This bot has the ability to perform certain operations and provide effective solutions. These are automatic and personalized according to the situation that the conversational agent must manage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_reasons_for_using_a_conversational_agent\"><\/span>What are the reasons for using a conversational agent?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are many reasons for using a chatbot such as Botnation&#8217;s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Optimizing_customer_service\"><\/span>Optimizing customer service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>One of the primary reasons companies use a bot is to optimize customer service work. Equipped with artificial intelligence or not, this agent provides answers to the customers of a company on a particular service. This way, the facility&#8217;s employees will no longer have to spend their time dealing with users&#8217; concerns. The bot works like a customer service and can in some cases be more efficient than it.  <\/p>\n\n\n\n<p>Devoid of any human feeling, there is no risk that his moods will affect his performance. Answers to user questions are provided accurately and instantly. Unlike a traditional customer service, this <strong>conversational agent<\/strong> is operational at any time of the day. He is ready to answer any questions from users every day of the year. These different contributions of the chatbot will allow you to easily retain your company&#8217;s customers.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Increase_the_companys_sales\"><\/span>Increase the company&#8217;s sales<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In addition to improving customer service, chatbots can<strong>increase the sales<\/strong> made by a company. Indeed, the bot can be designed to take orders from different customers. Thus, as soon as a user comes into contact with him, the agent will ask him questions in order to determine his tastes, his needs and his desires. It is according to these that products can be offered to customers.<\/p>\n\n\n\n<p>Once the choice is made, the conversational agent directs them to the available payment methods. This allows your company to sell products to customers who use your chatbot.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cover_multiple_communication_channels\"><\/span>Cover multiple communication channels<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The chatbot is a tool that can be used on several <strong>communication channels<\/strong>. In this way, your company and its various services will benefit from a great visibility. This computer tool can be installed on your company&#8217;s website. Thus, it will be able to reach many people. However, you can use it via social networks such as Facebook, Messenger or WhatsApp. This way, you can be contacted and respond to people from all over the world.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Harmonize_the_customer_relationship_as_well_as_possible\"><\/span>Harmonize the customer relationship as well as possible<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/relation-client.jpg\" alt=\"Customer Relations\" class=\"wp-image-2833\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/relation-client.jpg 800w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/relation-client-300x200.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/relation-client-768x512.jpg 768w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/relation-client-700x465.jpg 700w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>Another advantage of the chatbot is that it creates a certain harmony with the customers. Indeed, as the discussions progress, a close relationship develops between the two parties. The user of the application forgets that he is interacting with a <strong>robot<\/strong>. This will create a climate of trust that will build buyer loyalty. In addition, this atmosphere will allow him to express his requests explicitly. You can use this trusted relationship to identify failures and fix what needs to be improved on your chatbot.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Save_money\"><\/span>Save money<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>One of the strengths of chatbots, which are also proving to be <strong>conversion tools<\/strong>, is that they offer significant savings. This is why many companies are turning to this innovation. This tool is able to manage tasks for many departments of your company (customer relations department, HR department, &#8230;). Thus, your staffing needs can be considerably reduced.  <\/p>\n\n\n\n<p>This could allow you to reduce your payroll, or to give different missions to your employees. You can contact Botnation to discover and design your robot.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ideally_present_the_companys_services\"><\/span>Ideally present the company&#8217;s services<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The computer robot is the right tool to present the services and missions of your company. The best way to highlight these elements is to take care of your welcome message in particular. This way, as soon as someone interacts with you, they will be able to quickly see and consult certain information about the company.  <\/p>\n\n\n\n<p>For example, you could include options where people can see the uniqueness and history of the company. These are all utilities that push structures to use chatbots.<\/p>\n\n\n\n<p>To make the chatbot more efficient, it is recommended to take it well in hand and to customize it as much as possible according to the specificities of your company.  <\/p>\n\n\n\n<p>Try the<strong> Botnation<\/strong> chatbot to improve your customer relationship.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Technological innovations have made it possible to create a robot to support companies in managing their customer relations. Equipped with an artificial intelligence, it helps them in the realization of &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2829,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-3094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why use an online conversational agent? - Botnation<\/title>\n<meta name=\"description\" content=\"You have trouble managing your customer service. Today you can use an online conversational agent. 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