{"id":3080,"date":"2022-05-07T07:35:08","date_gmt":"2022-05-07T06:35:08","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=3080"},"modified":"2022-05-07T07:35:08","modified_gmt":"2022-05-07T06:35:08","slug":"chatbot-nlp","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/","title":{"rendered":"What is the interest of NLP for chatbots?"},"content":{"rendered":"\n<p>The performance of chatbots is related to their type and the way they are programmed. The best of them are the complex conversational robots with Artificial Intelligence (AI). In addition to this, NLP technology makes chatbots more efficient in their mission as agents for discussion with humans. What do I need to know about this system? What advantages does it offer to chatbots? Why should conversational robots with this technology be preferred? The rest of this article will answer all your questions.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#What_is_a_chatbot\" >What is a chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#What_is_NLP_in_practice\" >What is NLP in practice?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#What_does_Natural_Language_Processing_bring_to_chatbots\" >What does Natural Language Processing bring to chatbots?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#Facilitate_the_understanding_of_the_clients_message\" >Facilitate the understanding of the client&#8217;s message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#Overcoming_problems_of_poor_wording_or_mistakes\" >Overcoming problems of poor wording or mistakes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#Give_clearer_and_more_precise_answers\" >Give clearer and more precise answers<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#What_are_the_advantages_of_using_a_chatbot_with_NLP_technology\" >What are the advantages of using a chatbot with NLP technology?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#Improve_the_customers_user_experience\" >Improve the customer&#8217;s user experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-nlp\/#Collect_data_to_improve_the_companys_marketing_strategy\" >Collect data to improve the company&#8217;s marketing strategy<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_a_chatbot\"><\/span>What is a chatbot?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/businessman-holding-virus-chatbot-with-binary-code-3d-rendering-1-1024x482.jpg\" alt=\"man touching a chatbot\" class=\"wp-image-2768\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/businessman-holding-virus-chatbot-with-binary-code-3d-rendering-1-1024x482.jpg 1024w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/businessman-holding-virus-chatbot-with-binary-code-3d-rendering-1-300x141.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/businessman-holding-virus-chatbot-with-binary-code-3d-rendering-1-768x361.jpg 768w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/businessman-holding-virus-chatbot-with-binary-code-3d-rendering-1.jpg 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>The term <strong>chatbot<\/strong> is an anglicism formed by combining two words. It is &#8220;chat&#8221; which means &#8220;to discuss&#8221; and &#8220;bot&#8221; which is actually an abbreviation of robot. The <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-definition\/\">definition of a chatbot<\/a> reveals that it is a robot capable of chatting with human beings. The chatbot is generally a computer program that simulates more or less complex conversations.  <\/p>\n\n\n\n<p>There are different types with different levels of performance. Simple or basic chatbots for example are very limited. The<strong> conversations <\/strong>they can have are already predefined with a tree of pre-recorded responses. Complex conversational agents are equipped with several very practical technologies.  <\/p>\n\n\n\n<p>The combination of <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-artificial-intelligence\/\">chatbots and artificial intelligence<\/a> has indeed allowed the implementation of more efficient bots. They react and make decisions like a human being. This makes the possibilities of answering questions unlimited. In addition, they collect data on each bot <strong>user<\/strong>. They can be used to provide offers that are appropriate for each customer.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_NLP_in_practice\"><\/span>What is NLP in practice?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p> <strong>NLP<\/strong> stands for Natural Language Processing. In French, it means &#8220;Natural Language Processing&#8221;. It is a technology related to artificial intelligence, relating to the way machines interpret the language of humans. Indeed, bots do not directly understand what the human asks in his question.  <\/p>\n\n\n\n<p>To give reliable and accurate answers, they first try to interpret the query. This allows them to better manage <strong>interactions<\/strong> and hold conversations. It is therefore thanks to this technology that bots and humans can communicate in the same language.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_does_Natural_Language_Processing_bring_to_chatbots\"><\/span>What does Natural Language Processing bring to chatbots?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Natural Language Processing technology is essential for chatbots. Indeed, it plays various roles in their functions as conversational agents.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Facilitate_the_understanding_of_the_clients_message\"><\/span>Facilitate the understanding of the client&#8217;s message  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>First of all, it should be noted that <strong>basic chatbots<\/strong> do not really interpret human language. To put it simply, they don&#8217;t understand the customer&#8217;s requests before responding to them. These are usually simple bots with pre-recorded answers. This has the effect of limiting them in the number of answers they are able to give.<\/p>\n\n\n\n<p>This system helps them to understand the customer&#8217;s message. For example, it allows them to make a clear distinction between a statement and a question. Similarly, using synonymous words in your query is not a problem. The chatbot will be able to understand the question and answer it automatically.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Overcoming_problems_of_poor_wording_or_mistakes\"><\/span>Overcoming problems of poor wording or mistakes  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes the company&#8217;s <strong>customers<\/strong> may make mistakes when asking their questions. It may be a misspelled word or an omission. It then becomes very complicated <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-vocal\/\">for the chatbot<\/a> to understand the request in order to propose a suitable answer. However, Natural Language Processing allows to avoid this kind of situation.  <\/p>\n\n\n\n<p>This technology allows the bot to understand the concerns, despite the mistakes. It can even interpret in various dialects depending on the user and the social context. Clients generally have very different ways of expressing themselves. It is impossible to foresee every possible scenario during the programming of the <strong>bot<\/strong>. Therefore, a treatment system must be used.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Give_clearer_and_more_precise_answers\"><\/span>Give clearer and more precise answers  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The Natural Language Processing system gives the chatbot greater accuracy in each response. Indeed, most <strong>chatbots<\/strong> have to manage large amounts of data. Without the NLP, it would be very difficult to avoid confusion. A chatbot that lacks this will for example have trouble distinguishing between homographs.  <\/p>\n\n\n\n<p>The system allows it to know exactly what the user&#8217;s query is about. As a result, the <strong>answer<\/strong> he gives is also very precise.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_advantages_of_using_a_chatbot_with_NLP_technology\"><\/span>What are the advantages of using a chatbot with NLP technology?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"666\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/6471686.jpg\" alt=\"NLP operation\" class=\"wp-image-2922\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/6471686.jpg 1000w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/6471686-300x200.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/6471686-768x511.jpg 768w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/6471686-700x465.jpg 700w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure><\/div>\n\n\n\n<p>Using a chatbot with <strong>Natural Language Processing<\/strong> has many advantages. It is recommended to use only this type of conversational robots to guarantee a certain efficiency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Improve_the_customers_user_experience\"><\/span>Improve the customer&#8217;s user experience  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The most powerful chatbots improve the<strong>user experience <\/strong>of customers. Indeed, the latter have first of all more facility to express their needs. The chatbot determines their intentions and can also influence them. For example, it can encourage them to buy a particular product.  <\/p>\n\n\n\n<p>In addition, <strong>chatbot <\/strong>users get quick answers to their questions. The message is sent instantly and is always very clear.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Collect_data_to_improve_the_companys_marketing_strategy\"><\/span>Collect data to improve the company&#8217;s marketing strategy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Your conversational robot can also collect data about users. It can be their habits, their preferences or their needs. This allows us to offer products and services that correspond to their real expectations. It is also a way to contribute to their satisfaction and to build their loyalty.  <\/p>\n\n\n\n<p>In addition, the data collected is used to improve the <strong>marketing strategy<\/strong>. Indeed, thanks to this information, it is possible to better target its audience. The advertising messages sent by the conversational robot can even be personalized. Your prospects will see that their well-being and the satisfaction of their needs are your priority.  <\/p>\n\n\n\n<p>In sum, it is important to remember that <strong>NLP<\/strong> is very important for chatbots. This technology improves the performance of conversational robots. As a result, it allows them to be more efficient.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The performance of chatbots is related to their type and the way they are programmed. The best of them are the complex conversational robots with Artificial Intelligence (AI). In addition &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2865,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-3080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is the interest of NLP for chatbots? - Botnation<\/title>\n<meta name=\"description\" content=\"You&#039;ve heard about NLP technology used for chatbots and want to learn more. 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