{"id":3036,"date":"2022-05-03T13:33:52","date_gmt":"2022-05-03T12:33:52","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=3036"},"modified":"2022-05-07T07:34:59","modified_gmt":"2022-05-07T06:34:59","slug":"what-is-a-conversational-agent","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/","title":{"rendered":"What is a conversational agent?"},"content":{"rendered":"\n<p>It is inconceivable today that a company that wants to be competitive does not use automation systems for its management. In this sense, conversational agents (chatbots) are more and more requested. We are talking about software that is configured to simulate a conversation in natural language with humans. In this, we distinguish between <a href=\"https:\/\/blog2.botnation.ai\/en\/conversational-agent-bank\/\">conversational agents<\/a> available on websites. These are the automated chats. In the case of voice messages, the conversational agents set up are called vocalbots. In call centers, they are called callbots. With all these nuances, it is easy to get lost when talking about the notion of conversational agent. Find out more about these tools.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/#A_conversational_agent_is_a_computer_program\" >A conversational agent is a computer program<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/#A_conversational_agent_offers_a_personalized_customer_experience\" >A conversational agent offers a personalized customer experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/#The_conversational_agent_is_an_aid_to_customer_service\" >The conversational agent is an aid to customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/#A_conversational_agent_is_a_communication_tool\" >A conversational agent is a communication tool<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/#A_conversational_agent_to_limit_waiting_time_on_the_phone\" >A conversational agent to limit waiting time on the phone<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-conversational-agent\/#A_conversational_agent_is_suitable_for_several_industries\" >A conversational agent is suitable for several industries<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_conversational_agent_is_a_computer_program\"><\/span>A conversational agent is a computer program<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To the question: <strong>what is a conversational agent<\/strong>, it is appropriate to answer starting from the etymology of the word. More commonly called <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-definition\/\">chatbot<\/a>, the <a href=\"https:\/\/blog2.botnation.ai\/en\/conversationnel-agent-2\/\">conversational agent<\/a> is above all a computer program. As such, it is a software designed on the basis of precise technologies and a very specific learning system. In this, the <strong>chatbot<\/strong> (contraction of &#8220;chat&#8221; and &#8220;bot&#8221;) is defined as a chat robot. Its implementation aims at allowing a dialogue between the computer system and the human being. In this, machine learning is used for a more efficient result.<\/p>\n\n\n\n<p>By definition, machine learning is automatic learning. It is an integral part of artificial intelligence and is what allows the bot to provide answers in the presence of pre-recorded elements. The data taken into account to trigger the response of the device is generally configured at the time of its implementation. They will therefore serve as clues for the chatbot&#8217;s predictions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_conversational_agent_offers_a_personalized_customer_experience\"><\/span>A conversational agent offers a personalized customer experience<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Since the chatbot&#8217;s operation is based on machine learning, it can respond to requests from humans. That said, each conversational robot has an independent mode of operation. Thus, the interaction between the support and the user is based on an automated conversation. That&#8217;s why we usually provide a library of predefined questions\/answers to integrate into the bots for their operation. For both text and voice notes, an analysis is done beforehand, taking into account the keywords, to provide a personalized response to the user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_conversational_agent_is_an_aid_to_customer_service\"><\/span>The conversational agent is an aid to customer service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Without a doubt, <strong>customer service <\/strong>is the department of the company that is usually the most requested. With too much demand, the efficiency of this service can suffer. In addition, more people will need to be hired to address customer concerns in real time. To alleviate these human and financial resource constraints, chatbots are increasingly popular.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/service-client.jpg\" alt=\"customer service\" class=\"wp-image-2714\" width=\"800\" height=\"594\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/service-client.jpg 800w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/service-client-300x223.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/service-client-768x570.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>Thanks to the <strong>conversational robot<\/strong>, customer support receives help in accomplishing its tasks. It will then only deal with issues that really need human intervention. For other concerns, it is the <strong>chatbot <\/strong>that takes care of it. Customers will then receive practical and educational information about the company as soon as possible.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_conversational_agent_is_a_communication_tool\"><\/span>A conversational agent is a communication tool<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The communication of company promotions used to be based, among other things, on e-mail marketing. It is the sending of emails to potential customers and prospects. This technique is now somewhat outdated. The simple reason is that customers usually don&#8217;t take the time to read these advertising messages even if they are subscribed to the site&#8217;s newsletter.<\/p>\n\n\n\n<p>As an alternative to this classical method of communication, the chatbot is nowadays very popular. Companies take advantage of this close communication with the customer to subtly present their promotional offers. Here, the communication is much more direct and personalized. As a result, the artificial intelligence analyzes the customer&#8217;s intentions based on their search history. It is on this basis that proposals will be made in relation to your product\/service offers. Clearly, a conversational agent is also a powerful tool to use for <strong><a href=\"https:\/\/blog2.botnation.ai\/en\/inbound-marketing\/\">Inbound Marketing<\/a> <\/strong>in business.<\/p>\n\n\n\n<p>The themes addressed can be varied. They start from the rates of your services, to the schedules and to the set of services offered. Many users appreciate the responsiveness of this type of support. Indeed, the answers provided are pre-programmed and therefore served quickly for recurring requests. This will quickly increase the conversion rate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_conversational_agent_to_limit_waiting_time_on_the_phone\"><\/span>A conversational agent to limit waiting time on the phone<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There is usually nothing more frustrating for a customer than to be put on hold on the phone for a long time. The latter will have a bad experience and it will be a counter advertisement for your brand. However, it is not possible for the staff to answer all the phone calls at the same time. Thus, the implementation of chatbots or more precisely <strong>vocalbots<\/strong> can already allow to lift this constraint.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/TELEPHONE.jpg\" alt=\"phone\" class=\"wp-image-2716\" srcset=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/TELEPHONE.jpg 800w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/TELEPHONE-300x200.jpg 300w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/TELEPHONE-768x512.jpg 768w, https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/04\/TELEPHONE-700x465.jpg 700w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>With such a device, you can anticipate call peaks and you reduce the waiting time of your customers. The processing of requests will then be more efficient, without human intervention.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_conversational_agent_is_suitable_for_several_industries\"><\/span>A conversational agent is suitable for several industries<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>All sectors of activity today need to ensure their visibility online. This is what will allow you to gain a larger share of the market. To help you do this, the use of chatbots is recommended. In particular, for B to B customer relationship management, such a system is very appropriate. Moreover, statistics have proven that customer satisfaction is significantly improved with such a tool.<\/p>\n\n\n\n<p>If you are in the industry, construction, hotel or health sector, a <a href=\"https:\/\/blog2.botnation.ai\/en\/free-conversational-agent\/\">conversational agent will be useful for<\/a> your business. It can be integrated into your WordPress website or your social network pages. We can mention for example, Facebook through Messenger and WhatsApp.<\/p>\n\n\n\n<p>Setting up a Botnation conversational agent is not a difficult task. Better yet, you can even use a test version of the tool for free before subscribing. If you are a beginner in coding or you don&#8217;t know anything about it, use the <strong>Botnation plugin<\/strong> for your chatbot. This plug-in will allow you to install this software and use it for your own purposes.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>It is inconceivable today that a company that wants to be competitive does not use automation systems for its management. In this sense, conversational agents (chatbots) are more and more &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2721,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-3036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is a conversational agent? - Botnation<\/title>\n<meta name=\"description\" content=\"The conversational agent is increasingly present in modern businesses. You wonder what it is. 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