{"id":2655,"date":"2022-03-30T09:59:41","date_gmt":"2022-03-30T09:59:41","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=2655"},"modified":"2022-04-13T08:09:29","modified_gmt":"2022-04-13T08:09:29","slug":"surdi-info-service","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/","title":{"rendered":"Surdi Info Service: how to deliver reliable and neutral information at all times, anywhere ?"},"content":{"rendered":"\n<p>The Surdi Info Service is a French organization that aims to inform people affected by deafness, whether directly or indirectly. The communication team therefore asked itself the following question: how to deliver reliable information, 24 hours a day, 7 days a week, no matter where you are in the territory? And as a bonus : <a href=\"https:\/\/blog2.botnation.ai\/en\/software-chatbot\/\">at a lower cost<\/a>. As searching for information on a website is not always intuitive, the center decided to equip itself with a chatbot to help Internet users find the necessary information in one click. Also, where a classic live chat is subject to human nature (more or less long nights), a <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-wix\/\">chatbot never sleeps and<\/a> allows you to get an answer to your questions anytime, even in the middle of the night. Pauline Descours, communication officer, and her team from the National Centre for Information on Deafness agreed to talk to us about their work with the chatbot. We welcome the social purpose of this operation !<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/#Introduce_yourself_and_your_organization\" >Introduce yourself and your organization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/#What_were_your_issues_before_launching_your_chatbots_How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >What were your issues before launching your chatbots? How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/#Why_did_you_choose_the_Botnation_solution\" >Why did you choose the Botnation solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/#How_do_you_build_chatbots_What_is_the_creative_process\" >How do you build chatbots? What is the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/#Were_you_able_to_measure_results\" >Were you able to measure results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/#Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have some advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_organization\"><\/span>Introduce yourself and your organization<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We are the National Deafness Information Centre &#8211; Surdi Info Service. Our objective is to allow each person confronted with deafness (person concerned, parents, family, relatives, professionals&#8230;) to access reliable and neutral information wherever he or she is in the territory; this is done through our <a href=\"https:\/\/www.surdi.info\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">website<\/a> and our listening and information services (generalist and psychological) by email, telephone, SMS, chat, video.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_were_your_issues_before_launching_your_chatbots_How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>What were your issues before launching your chatbots? How did you come to the conclusion that a chatbot would meet these needs?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We inform people via our website and via our permanent offices in a personalized and individual way during their opening hours. In order to ensure a 24-hour response, the CNIS &#8211; Surdi Info Service has decided to set up a chatbot.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_did_you_choose_the_Botnation_solution\"><\/span>Why did you choose the Botnation solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We chose the <a href=\"\/en\/\">Botnation<\/a> solution because it seemed to be the most suitable for our research criteria. The availability and expertise of the Botnation teams is a great advantage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_you_build_chatbots_What_is_the_creative_process\"><\/span>How do you build chatbots? What is the creative process?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We worked on the &#8220;path&#8221; of our chatbot as a team. Our goal is to make it easier for our users to find information on our website. We first worked on the referral to the most sought-after themes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Were_you_able_to_measure_results\"><\/span>Were you able to measure results?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The statistics from the sculpter inform us about the users&#8217; searches and allow us to work on improving the content of our site as well as on the &#8220;path&#8221; taken by our users.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have some advice for a company that also wants to launch a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A chatbot is evolutionary and is built step by step. So don&#8217;t start with the idea that the first draft of your chatbot will be definitive. Taking the time to work on the &#8220;path&#8221; of your chatbot will allow you to best meet your users&#8217; expectations.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The Surdi Info Service is a French organization that aims to inform people affected by deafness, whether directly or indirectly. The communication team therefore asked itself the following question: how &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,45,52],"tags":[],"class_list":["post-2655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home_temoi_en","category-testimonials","category-top-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Surdi Info Service: how to deliver reliable and neutral information at all times, anywhere ? - Botnation<\/title>\n<meta name=\"description\" content=\"How to deliver the right information, at any time, no matter where you are? The example of the Surdi Info Service !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2.botnation.ai\/en\/surdi-info-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Surdi Info Service: how to deliver reliable and neutral information at all times, anywhere ? - Botnation\" \/>\n<meta property=\"og:description\" content=\"How to deliver the right information, at any time, no matter where you are? 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