{"id":2265,"date":"2022-02-24T19:29:14","date_gmt":"2022-02-24T19:29:14","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=2265"},"modified":"2022-02-24T19:29:15","modified_gmt":"2022-02-24T19:29:15","slug":"chatbot-sms","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/","title":{"rendered":"What is an SMS chatbot? Create one with Botnation"},"content":{"rendered":"\n<p>Less known than the classic chatbot, the <strong>SMS chatbot<\/strong> is a very practical artificial intelligence tool developed for e-commerce companies. Its creation can be done on a multitude of simple platforms, among which is Botnation. Discover here the particularities of the SMS chatbot and the process to create one on Botnation.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#What_is_an_SMS_chatbot\" >What is an SMS chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#Examples_of_SMS_chatbot_use_in_companies\" >Examples of SMS chatbot use in companies<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#The_use_of_the_SMS_chatbot_to_communicate_with_offline_customers_via_text_messages\" >The use of the SMS chatbot to communicate with offline customers via text messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#The_use_of_SMS_chatbot_to_make_effective_promotions\" >The use of SMS chatbot to make effective promotions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#Using_chatbots_to_optimize_customer_service\" >Using chatbots to optimize customer service<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#What_advantages_does_the_SMS_chatbot_offer_compared_to_the_classic_web_chatbot\" >What advantages does the SMS chatbot offer compared to the classic web chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/#How_to_create_an_SMS_chatbot_with_Botnation\" >How to create an SMS chatbot with Botnation?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"qu-est-ce-qu-un-chatbot-sms\"><span class=\"ez-toc-section\" id=\"What_is_an_SMS_chatbot\"><\/span>What is an SMS chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The SMS chatbot corresponds, like the classic bot, to a conversational tool of<strong>artificial intelligence<\/strong> programmed to hold a conversation with its user by SMS in the most natural language possible. It communicates in several languages through <strong>messages <\/strong>with its users, who are generally the customers or prosperous of a company. It can be used for a variety of purposes in a company.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"exemples-d-utilisation-du-chatbot-sms-en-entreprise\"><span class=\"ez-toc-section\" id=\"Examples_of_SMS_chatbot_use_in_companies\"><\/span>Examples of SMS chatbot use in companies  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/f386549a-db04-49b0-b55f-a49cfc097b05?lite=1\" alt=\"team building in a company\"\/><\/figure><\/div>\n\n\n\n<p>Today, SMS chatbots can have many uses in a company. Some examples of uses are provided below.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"l-utilisation-du-chatbot-sms-pour-communiquer-par-textos-avec-les-clients-non-connectes\"><span class=\"ez-toc-section\" id=\"The_use_of_the_SMS_chatbot_to_communicate_with_offline_customers_via_text_messages\"><\/span>The use of the SMS chatbot to communicate with offline customers via text messages<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Despite the advancement of the digital sector and the increase in the use of applications, many people around the world are not connected to the <strong>internet<\/strong>. Either by personal choice or for the sake of discretion. They still have a cell phone through which they can exchange messages. A <strong>company <\/strong>with an SMS chatbot will therefore be able to hold conversations with them, by text messages, as it does with its customers connected to the Internet. This will add to its customer service and improve the<strong>user experience<\/strong> for its customers. Indeed, a customer who is not connected will be satisfied to see that a particular interest is taken in his place and that he can also by messages formulate requests at any time and receive answers from the customer service.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"l-utilisation-du-chatbot-sms-pour-faire-des-promotions-efficaces\"><span class=\"ez-toc-section\" id=\"The_use_of_SMS_chatbot_to_make_effective_promotions\"><\/span>The use of SMS chatbot to make effective promotions  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The customers or users of a service are only a part of the customers of a company. That said, in order to run effective promotions and reach all customers, or users of a service, it is important to find a way to reach the offline customers. This is exactly <a href=\"https:\/\/blog2.botnation.ai\/en\/what-is-a-chatbot-2\/\">what the SMS chatbot<\/a> is for.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"l-utilisation-du-chatbot-pour-optimiser-son-service-client\"><span class=\"ez-toc-section\" id=\"Using_chatbots_to_optimize_customer_service\"><\/span>Using chatbots to optimize customer service  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Customer service, whether it&#8217;s generating message conversations with online users or offline users, needs to be <strong>dynamic<\/strong>. This is possible thanks to the SMS chatbot. It <strong>automatically <\/strong>processes message requests from customers and provides a simple response. This allows for the optimization of customer service and improves the user experience of the service user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quels-avantages-offre-le-chatbot-sms-par-rapport-au-chatbot-web-classique\"><span class=\"ez-toc-section\" id=\"What_advantages_does_the_SMS_chatbot_offer_compared_to_the_classic_web_chatbot\"><\/span>What advantages does the SMS chatbot offer compared to the classic web chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/1938aeac-c73d-4ddf-a60e-c5f24b18c535?lite=1\" alt=\"advantages, profits, benefits\"\/><\/figure><\/div>\n\n\n\n<p>The SMS chatbot has many advantages over traditional web chatbots for businesses. What are they?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Accessibility<\/strong>: not everyone has a phone connected to the internet, but everyone has a cell phone through which they can hold a conversation by message. The SMS chat bot allows companies to make their customer service as accessible as possible to this type of customer<\/li><li><strong>Autonomy<\/strong>: the SMS chat bot, capable of holding a conversation with its user by message, is a simple conversational robot. Unlike web chatbots, this tool does not need to be associated with a website or a messaging application to work<\/li><li> <strong>Cost <\/strong>: a message chat bot is not much more expensive than a web chat bot<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comment-creer-un-chatbot-sms-avec-botnation\"><span class=\"ez-toc-section\" id=\"How_to_create_an_SMS_chatbot_with_Botnation\"><\/span>How to create an SMS chatbot with Botnation?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To <strong>create a sms chatbot<\/strong> on Botnation, you have two possibilities. The first is the creation of a <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-definition\/\">chatbot<\/a> with Sendinblue and the other without Sendinblue. No matter which option you choose, Botnation gives you the opportunity to build your chatbot in record time by following <strong>simple steps<\/strong>. These are detailed on the Botnation help platform. And if you encounter any difficulties, you can always <a href=\"https:\/\/blog2.botnation.ai\/en\/ask-me-anything-david-marcus\/\">ask your questions via the Botnation chat bot which is available with<\/a> guaranteed service day and night. In addition to the bot support, to better understand the creation of chatbots with Sendinblue and without Sendinblue, there is a range of <strong>training <\/strong>offered by Botnation that you can follow. These are divided by levels and will allow you to design a <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-french\/\">French<\/a>, English, German, and even Spanish <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-creation\/\">chatbot<\/a> in record time.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Less known than the classic chatbot, the SMS chatbot is a very practical artificial intelligence tool developed for e-commerce companies. Its creation can be done on a multitude of simple &hellip; <\/p>\n","protected":false},"author":1,"featured_media":1228,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is an SMS chatbot? Create one with Botnation<\/title>\n<meta name=\"description\" content=\"The SMS bot is a bot that offers many features. Find out what an SMS chatbot is and how to create one with Botnation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is an SMS chatbot? Create one with Botnation\" \/>\n<meta property=\"og:description\" content=\"The SMS bot is a bot that offers many features. Find out what an SMS chatbot is and how to create one with Botnation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog2.botnation.ai\/en\/chatbot-sms\/\" \/>\n<meta property=\"og:site_name\" content=\"Botnation\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/botnationAI\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-24T19:29:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-24T19:29:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog2.botnation.ai\/wp-content\/uploads\/2022\/02\/sms-survey-happy-businessman-text-sms-outdoor-cafe-texting-sms-via-smartphone-business-meeting-mobile-communication-sms-messaging-short-message-service-new-technology-modern-life-3g-4g-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1704\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Amandine Carpentier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@l_love_y0u\" \/>\n<meta name=\"twitter:site\" content=\"@botnationai\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amandine Carpentier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/en\\\/chatbot-sms\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/en\\\/chatbot-sms\\\/\"},\"author\":{\"name\":\"Amandine Carpentier\",\"@id\":\"https:\\\/\\\/blog2.botnation.ai\\\/en\\\/#\\\/schema\\\/person\\\/2d617349293f41f91c76f9f8b01915da\"},\"headline\":\"What is an SMS chatbot? 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