{"id":2259,"date":"2022-02-24T20:22:34","date_gmt":"2022-02-24T20:22:34","guid":{"rendered":"https:\/\/blog2.botnation.ai\/?p=2259"},"modified":"2022-02-24T20:22:35","modified_gmt":"2022-02-24T20:22:35","slug":"chatbot-tourism","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/chatbot-tourism\/","title":{"rendered":"4 reasons to use a chatbot in the tourism sector"},"content":{"rendered":"\n<p>Present in many industries, chatbots have become important for many reasons. In the <strong>tourism<\/strong> sector, the use of <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-definition\/\">chatbots<\/a> is changing the traveler&#8217;s experience considerably. They are increasingly present online and expect quick responses.  <\/p>\n\n\n\n<p>Tourism professionals are thus obliged to adapt quickly to offer the best services. To keep up with this important digital advance, <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-arsenal-innovation-lab\/\">the integration of chatbots<\/a> is clearly necessary. We explain some reasons why you should use a chatbot in tourism.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-tourism\/#A_new_virtual_travel_agent\" >A new virtual travel agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-tourism\/#Better_availability_of_customer_service\" >Better availability of customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-tourism\/#Good_customer_relationship_management\" >Good customer relationship management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-tourism\/#Have_a_database_for_targeted_communication\" >Have a database for targeted communication<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"un-nouvel-agent-de-voyage-virtuel\"><span class=\"ez-toc-section\" id=\"A_new_virtual_travel_agent\"><\/span>A new virtual travel agent<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To get information today, travelers search online and expect <strong>instant answers<\/strong>. The demands on the customer service department are therefore very numerous and responding to them in time becomes a real headache. Long response times will discourage the majority of customers who will go elsewhere. <a href=\"https:\/\/blog2.botnation.ai\/en\/alain-pezzoni-beonperf\/\">Chatbots are then the solution for your <strong>tourism agency<\/strong><\/a> to satisfy the majority of customers. Whether it&#8217;s a travel agency, airline, hotel or other, a chatbot can serve as an intelligent virtual agent.<\/p>\n\n\n\n<p>The chatbot can play the role of a travel agent and respond to key customer requests. In addition to basic information, the chatbot will be able to provide <strong>specific recommendations<\/strong> to each customer. Indeed, chatbots combine two technologies that allow them to manage the service well. It is artificial intelligence and automated natural language processing that allow them to intervene according to the circumstances. Even better, a <strong>chatbot for tourism<\/strong> can be associated with all types of communication channels including social networks.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"une-meilleure-disponibilite-du-service-client\"><span class=\"ez-toc-section\" id=\"Better_availability_of_customer_service\"><\/span>Better availability of customer service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/84a97e33-77e4-45b8-8a9e-49681d80b76c?lite=1\" alt=\"customer service\"\/><\/figure>\n\n\n\n<p>Thanks to chatbots, travelers looking for information get it, no matter when. One <a href=\"https:\/\/blog2.botnation.ai\/en\/chatbot-example\/\">example is a chatbot<\/a> that can respond to user requests in the middle of the night. This is one of the great advantages of this tool that allows your tourism agency to be available to customers 24\/7.<\/p>\n\n\n\n<p>This presence is sure to please every customer who passes through any of the available channels to contact you. It is then easier for a tourist to get help to make reservations or manage last minute changes. This is even at times that are normally unlikely to contact customer service. A Messenger chatbot is especially suitable with smartphones today.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"une-bonne-gestion-de-la-relation-client\"><span class=\"ez-toc-section\" id=\"Good_customer_relationship_management\"><\/span>Good customer relationship management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In addition to information, a chatbot can provide <strong>advice <\/strong>to travelers in order to simplify the formalities. By creating a chatbot specific to the type of service you provide, your customers can easily find their way around. In particular, they can make reservations on their own without waiting for the help of a sales agent. A chatbot can play the role of a real advisor that helps travelers make the right choice.  <\/p>\n\n\n\n<p>Among other things, he can guide them according to their expectations, but also their budget. Through the conversational aspect, your <strong>travel agency<\/strong> can stay in touch with customers during their trip. At <a href=\"https:\/\/blog2.botnation.ai\/en\/personalization-of-the-customer-relationship\/\">the end of a trip, the chatbot can send <strong>personalized messages<\/strong> to each customer<\/a>. These notices are valuable information that can be used to improve the services you provide. Chatbots are actually able to analyze the numerous data coming from the exchanges with the users. You gain valuable information that allows you to adapt your strategies if necessary.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"avoir-une-base-de-donnees-pour-une-communication-ciblee\"><span class=\"ez-toc-section\" id=\"Have_a_database_for_targeted_communication\"><\/span>Have a database for targeted communication<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/5761b069-2dfa-4b9f-865f-28a8cc31a405?lite=1\" alt=\"marketing target\"\/><\/figure>\n\n\n\n<p>The users who have contacted your company via the chatbot are <strong>potential future customers<\/strong>. It is then possible to register their data to propose them the new offers that you will set up. Many companies in the tourism sector use this method to attract more and more people.<\/p>\n\n\n\n<p>To achieve this integration, it is still useful to create a chatbot that perfectly meets your needs. To do this, what better than an easy-to-use platform such as Botnation and its various options? Everything is set up so that you can integrate it into all your communication channels. This, as simply as possible and without any line of code.<br><br>By now, you know the 4 good reasons to use a chatbot in the tourism industry.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Present in many industries, chatbots have become important for many reasons. In the tourism sector, the use of chatbots is changing the traveler&#8217;s experience considerably. They are increasingly present online &hellip; <\/p>\n","protected":false},"author":1,"featured_media":1208,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 reasons to use a chatbot in the tourism sector<\/title>\n<meta name=\"description\" content=\"Artificial intelligence and its advances are being integrated into all sectors. In the tourism field, the chatbot proves to be useful and intervenes at various levels. 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