{"id":10021,"date":"2025-12-26T16:29:15","date_gmt":"2025-12-26T15:29:15","guid":{"rendered":"https:\/\/blog2.botnation.ai\/sncf-ter-chatbot-voyageurs-regionaux\/"},"modified":"2025-12-26T16:29:16","modified_gmt":"2025-12-26T15:29:16","slug":"sncf-ter-chatbot-voyageurs-regionaux","status":"publish","type":"post","link":"https:\/\/blog2.botnation.ai\/en\/sncf-ter-chatbot-voyageurs-regionaux\/","title":{"rendered":"SNCF TER: the chatbot with 23 million messages that centralises fares, services and assistance for regional travellers"},"content":{"rendered":"\n

How can we provide clear, instant and local information to millions of passengers who use regional trains every day?<\/p>\n

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This is the challenge taken up by SNCF TER<\/a>, which provides daily transport services in dozens of French regions.<\/p>\n\n

Between timetables, season tickets, disruptions, requests for assistance and lost property, users have many questions, which are often urgent.<\/p>\n\n

Until now, these requests have been flooding call centres and traditional contact channels, tying up teams with simple enquiries.<\/p>\n\n

To improve responsiveness and modernise passenger relations, local SNCF entities have chosen Botnation<\/a> to create a regionalised virtual assistant capable of responding 24 hours a day, 7 days a week.<\/p>\n\n

Suitable for regional brands such as Nomad Train in Normandy<\/a> and R\u00e9mi in Centre Val-de-Loire<\/a>, the chatbot guides users step by step through fares, season tickets, delays, lost property, accessibility and combined services.<\/p>\n\n

With over 23 million messages exchanged and 1.8 million engaged users, these regional digital assistants demonstrate the tangible impact of conversational AI in public service.<\/p>\n\n

Discover the Botnation chatbot, now offering clearer passenger information and a closer, simpler and more modern TER experience.<\/p>\n\n